SHIPPING & RETURNS
Freight Shipping rates are quoted at checkout once a shipping destination is added. Entering a correct shipping address is the responsibility of the purchaser and will incur extra shipping fees to redirect to a subsequent corrected address. All fragile items, including ceramic and glass products, are inspected before dispatch to ensure there are no breakages. Custom Design Prints take great care packing and labelling fragile parcels however we cannot take responsibility for damages during transit.
Delivery times may vary due to circumstances beyond our control and generally take between 2-4 weeks depending on the destination and stock delays from Covid.
Custom Design Prints products are packed to arrive in good condition. All reasonable care is taken to ensure goods arrive in a condition expected by the customer. As each product is individually customised and designed by you returns are not accepted unless the goods are damaged in transit. Custom Design Prints utilises Australia Post services if there is obvious damage upon arrival from Australia Post, the customer is responsible for: · Inspecting goods upon receipt · Photographing any damage · Immediately contacting Custom Design Prints through the website to file a damage claim · Providing photographs of the damaged item/s and packaging along with Invoice number, item numbers and quantities within 7 days of receipt of delivery Please note that photo documentation of damaged packaging and all damaged items is required prior to issuing credit for damage. Claims for multiple items MUST be accompanied by individual photos OR an image of all pieces in one file.