Freight

Free shipping on all domestic Tote Bag and Scarf orders.

Freight Shipping rates are quoted at checkout once a shipping destination is added. Entering a correct shipping address is the responsibility of the purchaser and will incur extra shipping fees to redirect to a subsequent corrected address. All fragile items, including ceramic and glass products, are inspected before dispatch to ensure there are no breakages. Custom Design Prints take great care packing and labelling fragile parcels however we cannot take responsibility for damages during transit.

Shipping Times

Tracking details will be provided once the order has shipped including estimated delivery times.

For Domestic orders, 2-9 Days; New Zealand (4-11 working days); Asia Pacific (5-28 working days); North America (10-24 working days); Western Europe (5-19 working days); Rest of the world (12-30working days) (estimates only)

Customs & Local Taxes

For international orders the buyer may be responsible for additional customs and local taxes not includes in the sale price.

International Tote Bag Orders

For international orders Tote Bags will be Satchel shipped to ensure reasonable shipping costs

Returns

Custom Design Prints products are packed to arrive in good condition. All reasonable care is taken to ensure goods arrive in a condition expected by the customer. As each product is individually customised and designed by you returns are not accepted unless the goods are damaged in transit. Custom Design Prints utilises Australia Post services if there is obvious damage upon arrival from Australia Post, the customer is responsible for: · Inspecting goods upon receipt · Photographing any damage · Immediately contacting Custom Design Prints through the website to file a damage claim · Providing photographs of the damaged item/s and packaging along with Invoice number, item numbers and quantities within 7 days of receipt of delivery Please note that photo documentation of damaged packaging and all damaged items is required prior to issuing credit for damage. Claims for multiple items MUST be accompanied by individual photos OR an image of all pieces in one file.